The day to day operations, reporting, etc, uses a DOS based computer system (that's right, no typo, DOS) Routing of over 8,000 service vehicles is grossly inefficient and wastes technicians time and opportunity to earn (ever heard of Microsoft Streets and Trips?) Initial classroom and online training is adequate and meets state requirements. Call center attrition rate as of March '15 is 30% and a regular source of customer complaints. They seemingly blatantly ignored other more complex and costly issues that could have made Terminix a world class company and instead left the company with a different set of challenges. Buyout 'specialists' did the easy work by closing small offices, reducing rent and overhead and consolidated by opening larger offices and call centers to handle customer contact/management.
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